Empowering Sri Lanka's IT Future
Since 2013, TechSupport Pro has been the cornerstone of computer support specialist education in Sri Lanka, transforming over 500 individuals into skilled IT professionals who power the nation's digital infrastructure.
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Our Story
From humble beginnings to becoming Sri Lanka's premier computer support training institute, our journey has been defined by innovation, excellence, and unwavering commitment to student success.
The Beginning (2013)
TechSupport Pro was founded in January 2013 with a simple yet ambitious vision: to bridge the critical skills gap in Sri Lanka's rapidly expanding IT sector. Our founders, experienced IT professionals who had witnessed the challenges faced by organizations in finding qualified computer support specialists, recognized the urgent need for comprehensive, practical training programs.
Starting with just 12 students in a modest facility in Colombo, we focused on delivering hands-on, real-world training that prepared individuals for immediate employment in the IT support field. Our first graduation ceremony in April 2013 saw 11 out of 12 students secure employment within 30 days – establishing our reputation for excellence.
Founding Principles
Excellence in Education
Uncompromising commitment to quality training
Industry Partnership
Close collaboration with leading employers
Career Transformation
Focus on measurable career outcomes
Foundation Years
Established core programs, built industry relationships, and graduated our first 150 successful IT professionals.
Expansion Era
Became CompTIA authorized training partner, expanded facilities, and achieved 95% job placement rate milestone.
Innovation Period
Launched enterprise programs, integrated cloud technologies, and established partnerships with multinational corporations.
Our Mission Today
To continue being Sri Lanka's most trusted computer support specialist training institute by delivering world-class education that combines theoretical knowledge with practical expertise, ensuring our graduates are not just job-ready, but career-ready for the evolving demands of the IT industry.
Our Methodology
Built on scientific educational principles and validated by industry experts, our evidence-based approach ensures consistent, measurable learning outcomes.
Evidence-Based Learning Framework
Competency Assessment
Initial evaluation identifies knowledge gaps and creates personalized learning pathways tailored to individual experience levels.
Progressive Skill Building
Structured curriculum progression ensures mastery of foundational concepts before advancing to complex troubleshooting scenarios.
Practical Application
70% hands-on training using real enterprise equipment and scenarios mirroring actual workplace challenges.
Continuous Validation
Regular assessments and peer reviews ensure consistent progress and immediate correction of misconceptions.
Professional Standards
Methodology validated by University of Colombo School of Computing and approved by Sri Lanka Standards Institution.
Measurable Impact
Our success is measured not just in graduates, but in transformed careers, enhanced organizational capabilities, and contributions to Sri Lanka's digital economy.
Career Transformation Results
Economic Impact
Data collected through alumni surveys conducted in January 2025, representing 89% response rate.
Our Expert Team
Meet the industry veterans and educational experts who bring decades of combined experience to deliver world-class computer support specialist training.
Kasun Rajapaksha
Chief Technology Officer & Lead Instructor
15+ years enterprise IT experience with Dialog Axiata and SLT. CompTIA certified trainer specializing in network infrastructure and advanced troubleshooting methodologies.
Priyanka Wijesinghe
Senior Instructor - Enterprise Systems
12+ years experience in enterprise system administration and cloud technologies. Former systems engineer at Commercial Bank with expertise in Active Directory and Azure.
Roshan Fernando
Technical Skills Coordinator
10+ years hands-on experience in hardware diagnostics and repair. Former technical lead at 99X Technology with deep expertise in troubleshooting complex enterprise environments.
Quality Standards & Safety Protocols
Our comprehensive quality assurance framework ensures consistent excellence across all programs while maintaining the highest safety standards.
Academic Excellence Standards
Accreditation & Certification
- • CompTIA Authorized Training Partner (ATP) status maintained since 2017
- • Sri Lanka Standards Institution (SLSI) approved curriculum
- • ISO 9001:2015 Quality Management System certified
- • University of Colombo academic partnership for advanced programs
Assessment Framework
- • Continuous assessment model with weekly practical evaluations
- • Competency-based progression requiring 80% mastery before advancement
- • Industry-standard simulation testing environments
- • Peer review and collaborative problem-solving assessments
Safety & Security Protocols
Equipment & Lab Safety
- • Electrical safety protocols with surge protection and ESD prevention
- • Regular equipment maintenance and calibration schedules
- • Emergency response procedures and first aid facilities
- • Personal protective equipment provided for all practical sessions
Data & Privacy Protection
- • GDPR-compliant student data management systems
- • Secure network infrastructure with end-to-end encryption
- • Regular security audits and penetration testing
- • Confidentiality agreements for all real-world case studies
Continuous Improvement
Monthly curriculum reviews and quarterly industry alignment assessments
Industry Validation
Regular employer feedback integration and graduate performance tracking
Excellence Recognition
Multiple national education awards and industry recognition certificates
Values That Drive Excellence
At TechSupport Pro, our expertise in computer support specialist training stems from an unwavering commitment to educational excellence and industry relevance. Since 2013, we have maintained our position as Sri Lanka's premier IT training institute through a combination of innovative teaching methodologies, cutting-edge technology, and deep industry partnerships.
Our core values of integrity, innovation, and inclusivity guide every aspect of our operations. We believe that quality education should be accessible to all motivated individuals, regardless of their background or previous experience. This philosophy has enabled us to create diverse learning environments where students from various walks of life come together to master the technical skills needed for successful IT careers.
Through continuous investment in state-of-the-art laboratories, regular instructor training, and strategic partnerships with leading technology companies, we ensure that our programs remain at the forefront of industry developments. Our commitment to excellence extends beyond the classroom, encompassing comprehensive career support services that help our graduates achieve their professional aspirations in Sri Lanka's dynamic IT landscape.
Ready to Join Our Success Story?
Become part of Sri Lanka's largest network of computer support professionals. Our next cohort begins February 12, 2025, with limited seats available.
Questions about our programs or methodology?