Terms and Conditions
Legal agreement establishing binding terms, user obligations, and liability frameworks for TechSupport Pro's computer support specialist training programs in Sri Lanka.
Legal Agreement and Binding Nature
Important Legal Notice
These Terms and Conditions constitute a legally binding agreement between you and TechSupport Pro. By enrolling in our programs or using our services, you agree to comply with all terms, conditions, and obligations outlined herein.
This comprehensive agreement governs your participation in TechSupport Pro's computer support specialist training programs, defining mutual rights, responsibilities, and legal obligations for all parties involved in the educational relationship.
These Terms and Conditions supplement our Terms of Service and Privacy Policy, creating a complete legal framework that ensures fair, transparent, and professional educational services while protecting the interests of students, instructors, and the institution.
User Obligations and Legal Responsibilities
Legal Responsibilities and Code of Conduct
As a participant in TechSupport Pro's training programs, you assume specific legal responsibilities and agree to maintain the highest standards of professional conduct throughout your educational journey and beyond.
1. Compliance with Laws and Regulations
You must comply with all applicable Sri Lankan laws, international regulations, and industry standards relevant to computer support, data protection, and professional IT services.
- • Sri Lankan Computer Crimes Act and cybersecurity regulations
- • Personal Data Protection Act compliance requirements
- • Professional ethics standards for IT service providers
- • Intellectual property rights and software licensing laws
- • Workplace safety and health regulations in IT environments
2. Prohibited Activities and Behavior
Certain activities are strictly prohibited and may result in immediate termination of services, legal action, or other consequences as deemed appropriate by TechSupport Pro and applicable law.
Strictly Prohibited
- • Unauthorized access to computer systems or networks
- • Distribution of malicious software or code
- • Violation of privacy or confidentiality agreements
- • Plagiarism or academic dishonesty
- • Harassment, discrimination, or abusive behavior
- • Sharing or selling course materials without permission
Professional Conduct
- • Maintain confidentiality of client information
- • Report security vulnerabilities responsibly
- • Respect intellectual property rights
- • Provide accurate information in all interactions
- • Adhere to professional IT service standards
- • Comply with workplace policies and procedures
3. Content Guidelines and Restrictions
All content created, shared, or accessed through our training programs must comply with established guidelines and legal requirements for educational and professional environments.
Acceptable Content
Educational materials, professional discussions, technical documentation, career-related content, and constructive feedback that supports learning objectives.
Prohibited Content
Offensive, discriminatory, or inappropriate material, copyrighted content without permission, misleading information, or anything that violates professional standards or legal requirements.
4. Age Restrictions and Legal Capacity
Participation in our training programs requires meeting specific age and legal capacity requirements to ensure compliance with educational regulations and contractual obligations.
User Responsibilities and Obligations
5. Indemnification Obligations
You agree to indemnify, defend, and hold harmless TechSupport Pro, its instructors, employees, and partners from any claims, damages, losses, or expenses arising from your violation of these Terms and Conditions or applicable laws.
Note: This indemnification clause protects the institution and its staff from legal consequences of student misconduct, while encouraging responsible behavior and compliance with professional standards.
6. Privacy and Data Protection Responsibilities
As future IT professionals, you must demonstrate understanding and compliance with data protection principles, both during training and in professional practice.
- • Protect confidentiality of personal data encountered during training
- • Report data security incidents or breaches immediately
- • Follow established protocols for handling sensitive information
- • Maintain professional discretion regarding client or institutional data
- • Comply with applicable privacy laws and regulations
7. Third-Party Interactions and Professional Conduct
Your interactions with employers, clients, industry partners, and other third parties reflect on TechSupport Pro's reputation and the broader IT professional community in Sri Lanka.
Professional Standards
- • Maintain professional appearance and demeanor
- • Communicate clearly and respectfully
- • Honor commitments and deadlines
- • Provide accurate technical information
- • Respect cultural and professional norms
Representation Guidelines
- • Do not make unauthorized commitments on behalf of TechSupport Pro
- • Clearly identify personal opinions vs. institutional positions
- • Maintain confidentiality of proprietary information
- • Report conflicts of interest promptly
- • Follow established protocols for external engagements
Liability and Warranties Framework
Disclaimers and Limitation of Liability
Important Legal Disclaimer
While we strive to provide high-quality education and career support, TechSupport Pro cannot guarantee specific career outcomes, employment opportunities, or salary levels for graduates of our programs.
8. Disclaimer of Warranties
Our training services are provided "as is" and "as available" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Guarantee of Outcomes
We do not warrant that completion of our programs will result in specific employment opportunities, salary levels, career advancement, or certification success.
Service Availability
While we maintain high service standards, we do not guarantee uninterrupted access to our platforms, facilities, or services due to maintenance, technical issues, or external factors.
9. Limitation of Liability
To the maximum extent permitted by Sri Lankan law, TechSupport Pro's total liability for any claims arising from your participation in our programs shall not exceed the amount of fees paid by you for the specific service.
Excluded Damages
- • Lost profits or business opportunities
- • Indirect or consequential damages
- • Punitive or exemplary damages
- • Loss of data or information
- • Business interruption costs
Covered Liabilities
- • Direct damages from service failures
- • Refunds for unused course fees
- • Replacement of defective materials
- • Alternative service arrangements
- • Reasonable correction of service defects
10. Consequential Damages Exclusion
Under no circumstances shall TechSupport Pro be liable for any special, incidental, indirect, or consequential damages, including but not limited to loss of employment opportunities, career setbacks, or financial losses.
Rationale: This limitation allows us to provide affordable education while protecting against unlimited liability that could compromise our ability to serve students effectively.
11. Force Majeure Provisions
TechSupport Pro shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or infrastructure failures.
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
12. Applicable Legal Framework
These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Dispute Resolution Procedures
13. Progressive Dispute Resolution Process
We encourage resolution of disputes through direct communication and formal procedures before resorting to legal action. This progressive approach helps maintain positive relationships while addressing legitimate concerns.
Step 1: Direct Resolution (1-7 days)
Contact your instructor, program coordinator, or student services to discuss the issue and seek immediate resolution through direct communication.
Step 2: Formal Complaint (7-14 days)
Submit a written complaint to management with specific details, supporting documentation, and desired resolution outcomes for formal investigation.
Step 3: Mediation (14-30 days)
Participate in structured mediation with neutral third-party facilitators to find mutually acceptable solutions before escalating to legal proceedings.
Step 4: Legal Proceedings (30+ days)
If resolution cannot be achieved through other means, disputes may be submitted to the appropriate Sri Lankan courts with jurisdiction over the matter.
14. Severability Clause
If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
This ensures that the entire agreement remains valid even if specific clauses are found to be legally problematic, protecting both parties' interests and maintaining the educational relationship.
15. Terms Modification Policy
TechSupport Pro reserves the right to modify these Terms and Conditions at any time to reflect changes in services, legal requirements, or operational needs. Material changes will be communicated with appropriate advance notice.