Terms of Service
These terms govern your use of TechSupport Pro's computer support specialist training programs and related educational services in Sri Lanka.
Terms of Service Scope and Purpose
Welcome to TechSupport Pro, Sri Lanka's leading provider of computer support specialist training programs. These Terms of Service ("Terms") establish the legal framework governing your use of our educational services, website, and related offerings.
By enrolling in our courses, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms work in conjunction with our Privacy Policy and other applicable policies to ensure a transparent and professional educational experience.
Mutual Agreement
These Terms create a binding agreement between you and TechSupport Pro, ensuring clear expectations and responsibilities for all parties involved in our educational programs.
Service Usage Terms
Acceptable Use Policy
Our IT training services are designed to advance your professional development in computer support and related technical fields. You agree to use our services responsibly and in accordance with these guidelines.
Permitted Uses
- • Participating in enrolled courses and training programs
- • Accessing course materials and educational resources
- • Engaging in discussion forums and peer collaboration
- • Using provided software and tools for learning purposes
- • Seeking career guidance and job placement assistance
- • Networking with fellow students and instructors
Prohibited Activities
- • Sharing course materials with non-enrolled individuals
- • Using services for commercial purposes without permission
- • Disrupting classes or online learning environments
- • Attempting to access unauthorized systems or data
- • Harassing or discriminating against other users
- • Violating intellectual property rights
Service Access Requirements
To ensure optimal learning outcomes and maintain service quality, certain requirements must be met for accessing our computer support specialist training programs.
Technical Requirements
- • Reliable internet connection
- • Compatible computer or device
- • Required software installations
- • Email account for communications
Eligibility Criteria
- • Minimum age of 16 years
- • Basic English proficiency
- • Completion of enrollment process
- • Payment of applicable fees
Behavioral Standards
- • Professional conduct
- • Respectful communication
- • Regular attendance
- • Active participation
Fair Usage Guidelines
Our services are provided on a fair usage basis to ensure all students receive equal access to resources and support. The following guidelines help maintain service quality for everyone.
Resource Usage
Lab equipment, software licenses, and online resources are shared among students. Please use these resources efficiently and considerately.
Instructor Support
While we provide comprehensive support, please respect instructors' time and schedule questions appropriately during designated hours.
Platform Usage
Our online learning platform and communication systems should be used primarily for course-related activities and educational purposes.
Account and Access Management
Account Creation Requirements
Creating an account with TechSupport Pro grants you access to our comprehensive IT training ecosystem. Account creation involves providing accurate information and accepting these Terms.
Required Information
- • Full legal name as per government ID
- • Valid email address for communications
- • Phone number for important notifications
- • Educational background and experience level
- • Career goals and training objectives
Account Verification
- • Email verification process completion
- • Identity documentation for certain programs
- • Skills assessment for advanced courses
- • Agreement to Terms of Service
- • Payment method verification for paid courses
Account Security Responsibilities
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. This includes protecting your login information and promptly reporting any security concerns.
Password Security
Use a strong, unique password and enable two-factor authentication when available. Never share your login credentials with others.
Activity Monitoring
Regularly review your account activity and report any suspicious or unauthorized access immediately to our support team.
Information Updates
Keep your contact information current to ensure you receive important course updates, schedule changes, and career opportunities.
Account Suspension and Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in activities that compromise the learning environment or service integrity.
Grounds for Suspension
- • Violation of acceptable use policies
- • Non-payment of course fees
- • Disruptive behavior in classes
- • Sharing copyrighted course materials
- • Attempting to access unauthorized systems
- • Providing false or misleading information
Restoration Process
- • Contact support to understand suspension reasons
- • Provide explanation and corrective action plan
- • Complete any required remedial training
- • Pay any outstanding fees or penalties
- • Agree to enhanced monitoring if applicable
- • Demonstrate commitment to policy compliance
Multiple Account Policies
Generally, each individual should maintain only one account to ensure proper tracking of progress, certifications, and career development. However, certain circumstances may warrant multiple accounts.
Service Availability and Limitations
Service Uptime and Maintenance
We strive to maintain high availability of our training services, including online platforms, learning management systems, and support resources. However, certain limitations and maintenance requirements are necessary for optimal service delivery.
Service Availability
- • Online platforms: 99.5% uptime target
- • Live classes: Scheduled availability
- • Support services: Business hours coverage
- • Lab access: Based on facility schedule
- • Career services: Appointment-based
Planned Maintenance
- • Weekly system updates (off-peak hours)
- • Monthly platform maintenance windows
- • Quarterly infrastructure upgrades
- • Annual facility improvements
- • Emergency maintenance as needed
Feature Availability
Our comprehensive IT training platform includes various features designed to enhance your learning experience. Feature availability may vary based on your enrollment level and program requirements.
Core Features (All Students)
- • Course content access
- • Progress tracking
- • Basic support services
- • Certification management
- • Student discussion forums
- • Resource downloads
- • Schedule management
- • Grade reporting
Premium Features (Advanced Programs)
- • One-on-one mentoring sessions
- • Priority technical support
- • Extended lab access hours
- • Industry project assignments
- • Job placement assistance
- • Alumni networking events
- • Continuing education credits
- • Industry certification vouchers
Geographic Restrictions
Our primary focus is providing computer support specialist training within Sri Lanka. Certain services may have geographic limitations due to regulatory, licensing, or operational requirements.
Service Modifications and Updates
We continuously improve our training programs to reflect current industry trends, technology advances, and student feedback. Service modifications are made to enhance educational value and career relevance.
Types of Updates
- • Curriculum enhancements and additions
- • Platform interface improvements
- • New feature rollouts
- • Security and performance optimizations
- • Integration with new industry tools
- • Updated certification pathways
Student Notification
- • 30-day advance notice for major changes
- • Email notifications for all updates
- • In-platform announcements
- • Training sessions for new features
- • Support documentation updates
- • Q&A sessions for significant modifications
Intellectual Property Rights
Content Ownership
All course materials, training content, software tools, and educational resources provided by TechSupport Pro remain our intellectual property or that of our licensed partners. These materials are provided for your personal educational use only.
User-Generated Content Rights
Content you create during courses, including projects, assignments, and forum contributions, remains your intellectual property while granting us necessary rights for educational and assessment purposes.
License Grants
We grant you a limited, non-exclusive license to access and use our educational materials solely for your personal learning and professional development during your enrollment period.
Copyright and Trademark Notices
All trademarks, service marks, and logos used in connection with our services are the property of their respective owners. "TechSupport Pro" and related marks are trademarks of our organization.