IT Support Fundamentals Certificate
Master essential computer support skills with comprehensive training in hardware troubleshooting, operating system management, and customer service excellence for Sri Lanka's growing IT sector.
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Build Your Foundation in IT Support
This comprehensive program provides the essential skills needed to start your career as an IT support specialist in Sri Lanka's competitive technology market.
Hardware Diagnostics & Repair
Master troubleshooting techniques for desktops, laptops, printers, and mobile devices using professional diagnostic tools.
Multi-Platform OS Support
Comprehensive training in Windows 10/11, macOS basics, and Linux fundamentals for diverse workplace environments.
Customer Service Excellence
Professional communication skills and service desk best practices tailored for Sri Lankan business culture.
Program Highlights
Includes all materials, lab access, and certification exam voucher
Career Success Stories
Our IT Support Fundamentals graduates consistently secure positions at leading companies across Sri Lanka within 90 days of program completion.
Employment Rate
Graduates employed within 3 months of certification completion
Starting Salary
Average starting salary for entry-level positions (LKR/month)
Success Stories
Alumni working at Dialog, SLT, Commercial Bank, and other top employers
Graduate Outcomes & Achievements
Corporate Placement Success
Recent graduates secured positions at Dialog Axiata (Technical Support), Commercial Bank (IT Helpdesk), and Virtusa (Junior Support Analyst) with starting salaries ranging from 45,000-55,000 LKR monthly.
Career Progression Track
Program alumni typically advance to Senior Support roles within 18 months, with 67% receiving promotions or salary increases averaging 35% within their first year of employment.
Certification Achievement
85% of graduates successfully pass CompTIA A+ certification on first attempt, significantly enhancing their employability and earning potential in Sri Lanka's IT market.
Recent Graduate Spotlight
Kavinda Rathnayake
Graduated July 2025 | Now at Dialog Axiata
"The hands-on training prepared me perfectly for real-world troubleshooting. Within 6 weeks of graduation, I landed my dream job at Dialog's Technical Support division."
Nethmi Fernando
Graduated June 2025 | Now at Commercial Bank
"The CompTIA A+ preparation was exceptional. I passed the exam and immediately got promoted to Senior IT Support with a 40% salary increase."
Professional Tools & Equipment
Train with the same enterprise-grade tools and technologies used by leading IT support teams across Sri Lanka's major corporations.
Diagnostic Hardware
Professional diagnostic equipment including POST cards, power supply testers, cable analyzers, and multimeters for comprehensive hardware troubleshooting.
System Administration
Windows Server environments, Active Directory management, group policies, and remote desktop administration tools used in enterprise settings.
Security & Antivirus
Enterprise antivirus solutions, malware removal tools, and security protocols including Kaspersky, Bitdefender, and Malwarebytes professional editions.
Service Desk Software
Hands-on experience with professional ticketing systems including ServiceNow, Jira Service Management, and Zendesk for incident management.
Remote Support Tools
Professional remote access and support software including TeamViewer Business, LogMeIn, and Chrome Remote Desktop for efficient remote troubleshooting.
Network Diagnostics
Network troubleshooting tools including Wireshark for packet analysis, ping, traceroute, and network scanner utilities for connectivity issues.
Professional Safety Standards
Learn industry-standard safety protocols and compliance requirements essential for IT support professionals working in enterprise environments.
Electrical Safety Protocols
Comprehensive training in ESD protection, proper grounding techniques, and safe handling of electronic components to prevent equipment damage and personal injury.
Data Security Standards
GDPR compliance, data handling protocols, secure disposal methods for storage devices, and confidentiality agreements essential for enterprise IT support.
Workplace Safety Compliance
Ergonomic workstation setup, cable management safety, fire safety protocols, and emergency procedures specific to IT support environments.
Critical Safety Certifications
Electrostatic discharge prevention
Privacy and confidentiality standards
Safe lifting and transport protocols
Cleaning agents and component safety
Fire safety and evacuation procedures
Perfect For You If...
This program is specifically designed for individuals looking to establish or transition into a rewarding IT support career in Sri Lanka's growing technology sector.
Recent Graduates
University graduates with degrees in any field looking to pivot into the high-demand IT sector with comprehensive technical training.
Career Changers
Professionals from other industries seeking stable employment in the recession-proof IT support field with excellent growth prospects.
Skill Upgraders
Current IT support staff looking to formalize their knowledge with industry certifications and advanced troubleshooting techniques.
Part-Time Learners
Working professionals who need flexible evening or weekend schedules to build IT skills without disrupting current employment.
Remote Work Seekers
Individuals interested in remote IT support opportunities with international clients and local companies offering work-from-home options.
Entrepreneurial Minds
Future business owners planning to start their own IT support consultancy or small business technology services in Sri Lanka.
Track Your Progress
Our comprehensive assessment system ensures you master each skill before advancing, with continuous feedback and personalized learning adjustments throughout the program.
Weekly Skills Assessments
Hands-on practical evaluations every week to ensure mastery of hardware diagnostics, software troubleshooting, and customer interaction skills.
Performance Benchmarking
Compare your progress against industry standards and peer performance metrics with detailed analytics on troubleshooting speed and accuracy.
CompTIA Mock Examinations
Monthly practice exams with detailed score breakdowns and personalized study recommendations to ensure certification readiness.
Progress Tracking Dashboard
On track for certification success!
Start Your IT Career Journey
Join the next IT Support Fundamentals cohort starting August 18, 2025. Limited to 16 students for personalized attention and hands-on practice.
🔒 Secure enrollment with flexible payment plans available
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