Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect and handle your personal data while providing world-class IT training services in Sri Lanka.
Our Data Protection Commitment
TechSupport Pro is committed to protecting the privacy and personal data of our students, prospective learners, and website visitors. This Privacy Policy explains how we collect, use, process, and safeguard your personal information in connection with our computer support specialist training programs and related services.
We operate in accordance with Sri Lankan data protection laws and international best practices to ensure your personal information remains secure and is used only for legitimate educational and business purposes.
Your Rights Matter
You have complete control over your personal data. This policy outlines your rights and how to exercise them regarding data access, correction, deletion, and portability.
Information We Collect
Personal Information You Provide
Contact Forms & Inquiries
- • Full name and preferred name
- • Email address and phone number
- • Areas of interest in IT training
- • Current experience level
- • Career goals and objectives
Course Enrollment
- • Educational background
- • Work experience and skills
- • Emergency contact information
- • Payment and billing details
- • Special accommodation needs
Automatically Collected Data
Website Analytics
- • IP address and location
- • Browser type and version
- • Pages visited and duration
- • Referring websites
Device Information
- • Operating system
- • Screen resolution
- • Device type (mobile/desktop)
- • Language preferences
Cookies & Tracking
- • Session cookies
- • Preference settings
- • Marketing attribution
- • Performance metrics
How We Use Your Information
Educational Services
We use your personal data primarily to provide our computer support specialist training programs and related educational services.
- • Course enrollment and registration processing
- • Personalized learning path recommendations
- • Progress tracking and certification management
- • Career guidance and job placement assistance
- • Student support and technical assistance
Communication & Support
We communicate with you to provide updates, support, and relevant information about our IT training programs and the broader technology industry in Sri Lanka.
- • Responding to inquiries and consultation requests
- • Course updates and schedule notifications
- • Industry news and career development tips
- • Event invitations and networking opportunities
- • Feedback collection and service improvement
Marketing & Promotion
With your consent, we may use your information to share relevant marketing content about our training programs and career opportunities.
- • Targeted course recommendations based on interests
- • Special offers and early enrollment opportunities
- • Success stories and alumni achievements
- • Industry partnership announcements
- • Social media engagement and content sharing
Analytics & Improvement
We analyze usage data to continuously improve our website, course content, and overall student experience at TechSupport Pro.
- • Website performance optimization
- • Course effectiveness measurement
- • User experience enhancement
- • Market research and trend analysis
- • Quality assurance and service optimization
Data Protection Measures
We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure database storage with encryption
- • Regular security updates and patches
- • Firewall protection and intrusion detection
- • Secure backup and disaster recovery
- • Multi-factor authentication systems
Data Retention
- • Student records: 7 years after course completion
- • Marketing data: Until consent is withdrawn
- • Website analytics: 26 months maximum
- • Payment records: As required by law
- • Contact form data: 3 years maximum
Organizational Measures
- • Staff training on data protection
- • Access controls and authorization levels
- • Regular security audits and assessments
- • Data processing agreements with partners
- • Incident response and breach procedures
- • Privacy by design development practices
Breach Notification
In the unlikely event of a data breach affecting your personal information:
- • We will notify affected individuals within 72 hours
- • Clear information about the nature of the breach
- • Steps taken to contain and resolve the issue
- • Recommendations for protecting your data
Your Rights and Data Management
You have comprehensive rights regarding your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner.
Access & Portability
Request a copy of all personal data we hold about you, including enrollment history, progress records, and communication preferences.
Rectification
Update or correct any inaccurate or incomplete personal information in our systems, including contact details and course preferences.
Erasure (Right to be Forgotten)
Request deletion of your personal data, subject to legal retention requirements for educational and financial records.
Restrict Processing
Limit how we use your personal data while maintaining your enrollment status and essential communications about your courses.
Object to Processing
Opt out of marketing communications, analytics tracking, or other non-essential data processing activities.
Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another educational institution or service provider.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the methods provided on our Contact page. We may require identity verification to protect your personal data.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.
Privacy-First Approach
You can explore our IT training programs, read about career opportunities, and learn about the Sri Lankan tech industry without providing any personal information. Your privacy is completely protected while browsing our educational content.